Shipping Policy & Delivery Policy
Last updated: Today
At Chic & Rose, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through chicandrose.com.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm the shipping details and prepare your order for dispatch.
Business days are Monday to Friday, excluding Australian public holidays.
Shipping Time
After your order has been processed and dispatched, delivery within Australia usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, public holidays, incorrect address details or other circumstances outside our control.
Direct Supplier Shipping
In some cases, Chic & Rose ships products directly from our trusted suppliers.
Instead of sending items to us first and then forwarding them to you, your order may be shipped directly from the supplier to your delivery address. This allows us to reduce unnecessary handling and help get your order moving as quickly as possible.
As a result, some parcels may be shipped directly from overseas, including from China.
Shipping Carriers
We offer free shipping across Australia.
Depending on the product, supplier location and delivery address, orders may be shipped with Australia Post, local delivery partners or international shipping partners.
If tracking is available for your order, tracking details will be sent to you once your order has been dispatched.
Shipping Costs
Shipping is free for orders delivered within Australia, unless stated otherwise at checkout.
Incorrect Shipping Details
Please make sure your shipping details are correct before placing your order.
If you notice an error in your address, please contact us as soon as possible at:
We will do our best to assist you. However, once an order has been processed or shipped, we may not be able to change the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your name, order number and the email address used to place your order.
We will review your order and help you with the next steps.
Lost or Missing Parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, your neighbours, your local post office or the delivery carrier.
If you still cannot locate your parcel, please contact us at:
We will review the situation and assist you where possible.
Questions
If you have any questions about shipping, please contact us at: