FAQ Policy
Frequently Asked Questions
Last updated: Today
How Long Does Shipping Take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery within Australia usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, public holidays or due to carrier delays.
Where Do You Ship From?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We use direct supplier fulfilment to make the fulfilment process more efficient and avoid unnecessary handling delays.
Do You Offer Free Shipping?
Yes, we offer free shipping across Australia.
How Can I Track My Order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where tracking is available.
You can use your tracking number to follow your delivery from dispatch to your doorstep.
If you have any questions about your order or tracking information, please contact us at:
Do You Offer Returns?
Yes, Chic & Rose offers a 30 day money back guarantee.
If you are not satisfied with your order, please contact us within 30 days of receiving your order.
You can contact us at:
How Do I Start a Return?
To request a return, email us at:
Please include:
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Your full name
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Your order number
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The reason for your return
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Photos if the item is damaged, faulty or incorrect
Please wait for return approval and instructions before sending any items back.
Who Pays for Return Shipping?
For change of mind returns, size changes or unwanted items, the customer is responsible for the return shipping costs.
If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for the return shipping to that address.
This does not limit any rights you may have under the Australian Consumer Law.
When Will I Receive My Refund?
Once your returned item has been received and approved, we will process your refund to the original payment method.
Your bank, card provider or payment provider may require additional time to complete the refund.
What If My Item Is Faulty, Damaged or Incorrect?
Please contact us as soon as possible at:
Please include your order number, a description of the issue and clear photos of the item and packaging.
We will review the issue and help you with the next steps.
Your rights under the Australian Consumer Law are not excluded or limited by our returns policy.
How Can I Be Sure I'm Ordering the Right Size?
We recommend checking the size guide on each product page before placing your order, as sizing can vary slightly between styles.
If you are between sizes or unsure which size to choose, please contact us at:
Our team will be happy to assist you.
How Long Will My Order Take to Arrive?
Orders are typically processed within 1 to 3 business days after being placed.
Once your order has been dispatched, you will receive a confirmation email with tracking information, where available, so you can follow your package.
For more information about delivery times, please see our Shipping Policy.
Do You Ship Across Australia?
Yes, we offer shipping across Australia.
Shipping is free unless otherwise stated at checkout.
What Payment Methods Do You Accept?
We accept the secure payment methods available at checkout.
These may include:
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Credit card
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Apple Pay
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Google Pay
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Shop Pay
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Other secure payment methods displayed at checkout
How Can I Contact Chic & Rose?
If you have any questions about your order, products, shipping, returns, sizing or payments, please contact us at:
We will do our best to assist you as quickly as possible.